Because of its built-in flexibility, Cognitive Work Analysis provides no recipes
for its deployment. While other research frameworks often instruct researchers
what methods to use, and what questions to ask, Cognitive Work Analysis does
not subscribe to a set of methods, or research questions. It offers a general
approach, and requires the individual researcher to select the appropriate methods
and the specific questions to ask, based on the phenomenon that is being
investigated This presents two major challenges. First, to apply the approach effectively
requires some knowledge and experience in human information behaviour
research. Novice human information behaviour researchers may encounter
difficulties when attempting to use this framework for the first time. Secondly,
while guidelines about useful methods and research questions can be developed
for a particular work domain, these cannot be automatically generalized to
another domain. However, it is likely that establishing a rich tradition of applying
Cognitive Work Analysis to the design of information system would generate
guidelines that would guide future studies in various domains.
In addition to the knowledge level required from a researcher, carrying out a
cognitive work analysis for the purpose of designing an information systems is
highly resource demanding. Because the Cognitive Work Analysis approach calls
for an in-depth understanding of the constraints and processes in place, a typical
study involves an extensive field study in addition to the laboratory
experimentation that is needed for the design itself. While not inherently a
challenge, such an in-depth approach is not always easy to support in our times
of scarce resources for research and preference for fast results.
Because of its built-in flexibility, Cognitive Work Analysis provides no recipesfor its deployment. While other research frameworks often instruct researcherswhat methods to use, and what questions to ask, Cognitive Work Analysis doesnot subscribe to a set of methods, or research questions. It offers a generalapproach, and requires the individual researcher to select the appropriate methodsand the specific questions to ask, based on the phenomenon that is beinginvestigated This presents two major challenges. First, to apply the approach effectivelyrequires some knowledge and experience in human information behaviourresearch. Novice human information behaviour researchers may encounterdifficulties when attempting to use this framework for the first time. Secondly,while guidelines about useful methods and research questions can be developedfor a particular work domain, these cannot be automatically generalized toanother domain. However, it is likely that establishing a rich tradition of applyingCognitive Work Analysis to the design of information system would generateguidelines that would guide future studies in various domains.In addition to the knowledge level required from a researcher, carrying out acognitive work analysis for the purpose of designing an information systems ishighly resource demanding. Because the Cognitive Work Analysis approach callsfor an in-depth understanding of the constraints and processes in place, a typicalstudy involves an extensive field study in addition to the laboratoryexperimentation that is needed for the design itself. While not inherently achallenge, such an in-depth approach is not always easy to support in our timesof scarce resources for research and preference for fast results.
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