As discussed earlier, most companies use a combination of metrics for measuring
organizational performance and effectively controlling the organization. A recent
control system innovation is to integrate internal financial measurements and statistical reports with a concern for markets and customers, as well as employees. The balanced scorecard (BSC) is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company’s critical success factors.27 A balanced scorecard contains four major perspectives, as illustrated in Exhibit 8.6: financial performance, customer service, internal business processes, and the organization’s capacity for learning and growth.
As discussed earlier, most companies use a combination of metrics for measuring organizational performance and effectively controlling the organization. A recent control system innovation is to integrate internal financial measurements and statistical reports with a concern for markets and customers, as well as employees. The balanced scorecard (BSC) is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company’s critical success factors.27 A balanced scorecard contains four major perspectives, as illustrated in Exhibit 8.6: financial performance, customer service, internal business processes, and the organization’s capacity for learning and growth.
การแปล กรุณารอสักครู่..