Identification - Give your name when the telephone is answered, before asking for the
person you are requesting
Mumbo Jumbo!! - Enunciate your words very carefully
Considerate - Keep business conversations to the point
Holding??? - Do not keep someone on hold more than 30 seconds.
Leaving a message! - Always leave your phone number if you ask someone to call you back
- Even if you think they have it
Listening Well!! - Listening is essential whether in person or on the phone
Message Systems - Make sure your voice mail or answering machine work properly
Call Me Back!!! - Always return your calls on the same day