However, we also discovered several factors, which acted as the barriers for our subjects to
engage with the online library service. The first two were the slow loading speed and the limitation
of Wifi or wireless connection. It is our understanding that these two problems were more likely
caused by the cell phone service providers, which our subjects were depending on when they were
off-campus. The popular e-database of image and audio-visual materials are also demanding
ultra-high bandwidth and the students most probably use them for their design work on desktop or
laptop computers, as observed earlier (Lo & Chu, 2015). As the wired and wireless network coverage
in the library is adequate, HKDI should investigate the Wifi coverage of the campus outside the
library.