Rita should have tried to address the issue as it occurred and not waited around as the conflict escalated as a result. She should have tried to resolve the differences between her and the general manager so that they could have come up with a solution that could be satisfactory for both parties. This could only have happened if she had understood her own emotions and communicated her discontent at the situation to the general manager in an effective manner instead of saying that she understood and later feeling resentful. The general manager too should have communicated to Rita about the decision to advertise and hire for the quality control manager position and perhaps she would have applied for the position herself. One solution could be that she could have negotiated being promoted to an associate manager position with increased pay and a greater role in undertaking managerial responsibilities and developing her financial management skills on the job. Overall she should have used a problem-solving collaborative approach to managing the conflict.