Process/Technology
“Knowledge management is the concept under which information is turned into
actionable knowledge and made available effortlessly in a usable form to the people
who can apply it. (Information Week, Sept. 1, 2003)
“Leveraging collective wisdom to increase responsiveness and innovation”
(Carl Frappaolo, Delphi Group, Boston, posted at http://www.destinationkm.com/
articles/default.asp?ArticleID=949)
“A systematic approach to manage the use of information in order to provide a
continuous flow of Knowledge to the right people at the right time enabling efficient
and effective decision making in their everyday business”
(Steve Ward, Northrop Grumman, posted at
http://www.destinationkm.com/articles/default.asp?ArticleID=949)
“A knowledge management system is a virtual repository for relevant information
which is critical to tasks performed daily by organizational knowledge workers”