These online communities are often organized around interests in industries, products, brands, sports teams, or music groups, and contain fanatic consumers who are lead users or innovators. Rob Kozinets, who developed netnography, used the technique to study an online community of ‘‘coffeephiles.’’ Kozinets concluded that devotion to coffee among the members of the community was almost religious: ‘‘Coffee is emotional, human, deeply and personally relevant—and not to be commodified . . . or treated as just another product.’