However your case, the payment may not have been completely transferred to us.
The approval you have seen on the screen could be the approval for the authority code of credit card usage.
Please note that the authority code is not the payment confirmation.
To confirm more your reservation, to tell you the correct information, it will be necessary to check with your credit card number.
Due to the security matter, we are unable to asked for your credit card account number thru email, please contact our Reservation Center.
Reservation Center information is as below.
TEL: 0570-6666-03 //10:00-18:00(GMT+9)【Mon-Fri (Except Japanese Public Holidays)】(Chargeable)
TEL: +886-70-1010-3858//10:00-19:00(GMT+9)【Mon-Fri】(Chargeable)
We ask for your kind understanding and cooperation.
We apologize for the inconvenient it cased you.
Please do not hesitate to submit a contact form if you have further enquiry.