2 SETTING THE GOAL
The primary goal of the FPS is to achieve a high level of customer satisfaction. To attain the
goal, the following four policies were established:
(a) Individual perfection of quality assurance;
(b) Substantial cut in construction lead time (by 30%);
(c) Establishment of cost standards and then continuous cost targets reducing
activities; and
(d) Continuous improvement by the company and company staff.