Hope things are going well at your end.
Joop highlighted to me that we have an agreement with Seven Eleven and other Modern Trade customers which requires us to deliver products within a certain time frame once the order is placed. I understand that failing to deliver within the timeframe will result in penalty.
Can you please confirm what is the timeframe? The standard process in GBS is to release sales orders within working hours. This excludes after hours, weekends and public holidays.
I prefer to support the business so that we do not get penalised by our customers. Hence I need to know the timeframes so that I can have a conversation with the project team and get an agreement.