organisational benefits are the benefits that accrue to the organisation. Technological benefits may not necessarily accrue to the organisation but are regarded as benefits resulting from implementation of the technology. These benefits can be enjoyed by individuals, the organisation and the public.
Lastly the framework shows the response which is presented as action for success. The response proposed has three characteristics. First, it analyses the situation, second, it looks at the various factors contributing to success and/or failure and finally an action for success to a