12. Appreciation
A move for quality products and services
can be launched and sustained by
recognizing the outstanding performance
of the members of the working group.
Awards should be given to those who
performed up to the set standards. It is
wise not to attach relative values to the
identification of problems. Problems
identified during the error cause removal
stage should all be treated the same way
because they are not suggestions. The
prizes or awards should not be financial.
Recognition is what is important.
Genuine recognition of performance is
something people really appreciate.
They will continue to support the