32% (n=16) used no specific framework
or approach, 28% (n=14) used Lean, 24% (n=12)
used the balanced scorecard, 8% (n = 4) used Baldrige
Performance Excellence Criteria (or state version), 8%
(n = 4) used 6-Sigma, and 18% (n = 9) used other specific frameworks or approaches (including business
process reengineering, NIATx, Model for Improvement,
and the Step-Up Performance Management
System).
32% (n=16) used no specific frameworkor approach, 28% (n=14) used Lean, 24% (n=12)used the balanced scorecard, 8% (n = 4) used BaldrigePerformance Excellence Criteria (or state version), 8%(n = 4) used 6-Sigma, and 18% (n = 9) used other specific frameworks or approaches (including businessprocess reengineering, NIATx, Model for Improvement,and the Step-Up Performance ManagementSystem).
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