How to achieve differentiation:
•Create products/services superior to competitors (e.g. design, performance, reliability).
•Offer superior after-sales service.
•Create superior supply chain.
•Create a strong brand.
•Offer superior product/service packaging
Focus – Broad or Narrow?
Broad
•Benefits:
•Allows spreading the risk across the different media to widen the market.
•It makes barriers to entry to markets costly and complex.
How to achieve broad focus
•Identify a suitable distribution channels across markets such as internet, chain stores, mail
order catalogues.
•Identify the specific needs, requirements and expectations of those channels.
•Establish the financial back-up is large enough to sustain the breadth.