The solution
Within 20 seconds, the assistance center answered her call and began to assist her.
Before her trip, we advised Anne at her pre-travel briefing to photocopy her passport and Russian visa. Unfortunately, in her haste she forgot bring these items. No matter, International SOS contacted Anne’s company and they faxed a copy of her passport from her employee files. Additionally, they authorized us to wire Anne 12,000 roubles ($400 USD) in emergency funds.
International SOS supplied translation services so she could file a police report for her stolen wallet. We also arranged an appointment for Anne at the British Embassy.
The next morning, she went to the embassy and got a replacement passport within 24 hours. At the same time, Anne’s in-country visa sponsor helped her apply for a new Russian visa so she could return to the U.K. With the help the assistance center, her flight home was rebooked. Three days later, Anne received her visa and was on her way home.