Such a clinic was indeed established at the PCU and the constraints further altered by informing parent in advance that their child would examined this time. An evaluation study indicated that, in the eyes on participants, this was a successful innovation (1987: 86-103).
Yet at no point had we set out to teach doctors communication skills sociological truism (change the constraints of the setting and people behave differently) had paid off in ways that we had not foreseen. Post responded to the new setting in innovatory ways: parents bringing children along to see the playroom and to discover that the ward was such a frightening place after all.