The fifth chapter is about knowledge management tools. No
attempt is made to describe in detail the various technologies for document
management, developing an enterprise portal, preparing knowledge maps
and sharing lessons learned. The reader is merely introduced to the concepts
and given a few selected examples of these tools.
The sixth and final chapter provides a simple, step-by-step guide
towards the implementation of knowledge management. The purpose is not
to enable the reader to implement a knowledge management initiative, but
to understand the steps that may be taken by a knowledge management
expert that his or her organization may retain to implement a knowledge
management initiative.