Sample
A focus group interview was conducted by eight graduate students who patronized authentic Chinese restaurants for the past six months. One of authors functioned as a moderator. Participants freely discussed their criteria in evaluating the quality of the physical environment, food quality, service quality, and the restaurant image. Responses from the focus group helped to construct and refine the questionnaire. To further ensure the content validity of the measurement scales, this study also incorporated academic and industry experts' suggestions (i.e. two professors in two hospitality programs and a general manager at the authentic restaurant). In addition, a pilot test was conducted with 30 actual customers at an authentic Chinese restaurant as a preliminary test of the final version. Based on the results of the content adequacy assessment, slight modifications of questions were made. All of these multiple steps helped to ensure that the items selected had acceptable psychometric qualities with respect to the food, service, physical environment, restaurant image, customer perceived value, customer satisfaction, and behavioral intentions in the authentic Chinese restaurant context