Hi Rachen Mudnahu,
We need to identify the problem,Please take a video as I describe.
First,To restore the factory settings of the engine (scan the configure barcode),show us the Status lights and Check lights.
Second,To restore the factory settings of the scanner,show us the Status lights and Check lights.
Third,scan barcode to select HID Mode,show us the blue light,then ,to connect with smart device(There may be problems with your smart devices,Please test with a number of smart devices),Show this process to us.
Fourth,aboutLaser disorders,Because our scanner engine is a long distance engine,so,when it can't read baocode,it will Automatic switching.
Our test prototype also has this kind of situation,Whether the scanner can read the code?please show us this problem.