The Singapore Police Force (SPF) has always recognised
the pursuit of organisational excellence (OE) as a key factor
in its move towards becoming a world-class police force.
Our OE journey began with the co-creation of the SPF’s
Shared Vision of being a “Police Force that inspires the
world”. In order to achieve the Shared Vision, the SPF has
to not only deliver world-class performance in its functions,
but also develop its organisational capacity to change so as
to sustain world-class performance amidst the dynamic
operating environment. This provided the impetus to embark
on the OE journey.
In 1999, we embraced the Singapore Quality Award (SQA)
framework to guide our OE efforts. After putting in place
sound systems and structures, the SPF was eventually
awarded the coveted SQA in 2002 for having matured into
a world-class organisation. The journey towards achieving
the SQA in 2002 was indeed a valuable and insightful
learning experience.
Being the first government department to win the SQA, the
SPF paved the way for other government agencies to follow
suit. While winning the award brought with it a sense of
pride and achievement, it also marked the start of the next
lap of the SPF OE journey where we constantly improved
ourselves so as to continuously achieve world-class standards.
Our efforts were duly recognised with the achievement of
the Singapore Innovation Class (2003), Singapore Service
Class (2004), People Developer Standard (2004) and the
Distinguished Public Service Award (2004). In 2006, the
SPF was presented with the Top Public Service (PS) Award,
which is the pinnacle award for organisational excellence
in the Singapore Civil Service.
The OE journey has not been an easy one. However, we
believe that the public deserves nothing but the best. The
SPF will continue to live up to the high standards worthy of
an SQA organisation as we pursue our mission of keeping
Singapore a safe and secure home for all. We will continue
to do our best to be a ‘Force for the Nation’ and a ‘Police
Force that inspires the world”.
We are glad to share our experiences and our journey
towards organisational excellence through the executive
summary of the application report. We hope that it will
benefit you and inspire your organisation in your own journey
towards organisation excellence.
The Singapore Police Force (SPF) has always recognised
the pursuit of organisational excellence (OE) as a key factor
in its move towards becoming a world-class police force.
Our OE journey began with the co-creation of the SPF’s
Shared Vision of being a “Police Force that inspires the
world”. In order to achieve the Shared Vision, the SPF has
to not only deliver world-class performance in its functions,
but also develop its organisational capacity to change so as
to sustain world-class performance amidst the dynamic
operating environment. This provided the impetus to embark
on the OE journey.
In 1999, we embraced the Singapore Quality Award (SQA)
framework to guide our OE efforts. After putting in place
sound systems and structures, the SPF was eventually
awarded the coveted SQA in 2002 for having matured into
a world-class organisation. The journey towards achieving
the SQA in 2002 was indeed a valuable and insightful
learning experience.
Being the first government department to win the SQA, the
SPF paved the way for other government agencies to follow
suit. While winning the award brought with it a sense of
pride and achievement, it also marked the start of the next
lap of the SPF OE journey where we constantly improved
ourselves so as to continuously achieve world-class standards.
Our efforts were duly recognised with the achievement of
the Singapore Innovation Class (2003), Singapore Service
Class (2004), People Developer Standard (2004) and the
Distinguished Public Service Award (2004). In 2006, the
SPF was presented with the Top Public Service (PS) Award,
which is the pinnacle award for organisational excellence
in the Singapore Civil Service.
The OE journey has not been an easy one. However, we
believe that the public deserves nothing but the best. The
SPF will continue to live up to the high standards worthy of
an SQA organisation as we pursue our mission of keeping
Singapore a safe and secure home for all. We will continue
to do our best to be a ‘Force for the Nation’ and a ‘Police
Force that inspires the world”.
We are glad to share our experiences and our journey
towards organisational excellence through the executive
summary of the application report. We hope that it will
benefit you and inspire your organisation in your own journey
towards organisation excellence.
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