Another benefit of developing a comprehensive mission statement is that divergent views among managers can be revealed and resolved through the process. The question “What is our business?” can create controversy. Raising the question often reveals differences among strategists in the organization. Individuals who have worked together for a long time and who think they know each other suddenly may realize that they are in fundamental disagreement. For example, in a college or university, divergent views regarding the relative importance of teaching, research, and service often are expressed during the mission statement development process. Negotiation, compromise, and eventual agreement on important issues are needed before people can focus on more specific strategy formulation activities.
“What is our mission?” is a genuine decision; and a genuine decision must be based on divergent views to have a chance to be a right and effective decision. Developing a business mission is always a choice between alternatives, each of which rests on different assumptions regarding the reality of the business and its environment. It is always a high-risk decision. A change in mission always leads to changes in objectives, strategies, organization, and behavior. The mission decision is far too important to be made by acclamation. Developing a business mission is a big step toward management effectiveness. Hidden or half-understood disagreements on the definition of a business mission underlie many of the personality problems, communication problems, and irritations that tend to divide a top-management group. Establishing a mission should never be made on plausibility alone, should never be made fast, and should never be made painlessly.
Considerable disagreement among an organization’s strategists over vision and mission statements can cause trouble if not resolved. For example, unresolved disagreement over the business mission was one of the reasons for W. T. Grant’s bankruptcy and eventual liquidation. As one executive reported:
There was a lot of dissension within the company whether we should go the Kmart route or go after the Montgomery Ward and JCPenney position. Ed Staley and Lou Lustenberger (two top executives) were at loggerheads over the issue, with the upshot being we took a position between the two and that consequently stood for nothing.
Too often, strategists develop vision and business mission statements only when the organization is in trouble. Of course, it is needed then. Developing and communicating a clear mission during troubled times indeed may have spectacular results and even may reverse decline. However, to wait until an organization is in trouble to develop a vision and mission statement is a gamble that characterizes irresponsible management. According to Drucker, the most important time to ask seriously, “What do we want to become?” and “What is our business?” is when a company has been successful:
ประโยชน์ของการพัฒนาพันธกิจครอบคลุมได้ว่า ขันติธรรมระหว่างผู้จัดการสามารถจะเปิดเผย และได้รับการแก้ไขผ่านกระบวนการ คำถาม "อะไรคือธุรกิจของเรากันถกเถียงกัน เพิ่มคำถามที่มักจะพบความแตกต่างระหว่าง strategists ในองค์กร บุคคลที่ได้ทำงานร่วมกันเป็นเวลานาน และที่คิดว่า พวกเขารู้กันทันทีอาจรู้ว่า จะผิดใจพื้นฐาน ตัวอย่าง ในวิทยาลัยหรือมหาวิทยาลัย ขันติธรรมมุมมองเกี่ยวกับความสำคัญของการเรียนการสอน วิจัย และบริการมักจะแสดงการพัฒนางบภารกิจ เจรจาต่อรอง ประนีประนอม และในข้อตกลงในประเด็นที่สำคัญมีความจำเป็นก่อนที่คนสามารถเน้นเฉพาะกิจกรรมกำหนดกลยุทธ์“What is our mission?” is a genuine decision; and a genuine decision must be based on divergent views to have a chance to be a right and effective decision. Developing a business mission is always a choice between alternatives, each of which rests on different assumptions regarding the reality of the business and its environment. It is always a high-risk decision. A change in mission always leads to changes in objectives, strategies, organization, and behavior. The mission decision is far too important to be made by acclamation. Developing a business mission is a big step toward management effectiveness. Hidden or half-understood disagreements on the definition of a business mission underlie many of the personality problems, communication problems, and irritations that tend to divide a top-management group. Establishing a mission should never be made on plausibility alone, should never be made fast, and should never be made painlessly.Considerable disagreement among an organization’s strategists over vision and mission statements can cause trouble if not resolved. For example, unresolved disagreement over the business mission was one of the reasons for W. T. Grant’s bankruptcy and eventual liquidation. As one executive reported:There was a lot of dissension within the company whether we should go the Kmart route or go after the Montgomery Ward and JCPenney position. Ed Staley and Lou Lustenberger (two top executives) were at loggerheads over the issue, with the upshot being we took a position between the two and that consequently stood for nothing.บ่อย strategists พัฒนางบภารกิจวิสัยทัศน์และธุรกิจเฉพาะเมื่อองค์กรมีปัญหา แน่นอน ความจำเป็นแล้ว พัฒนา และการสื่อสารพันธกิจที่ชัดเจนระหว่างปัญหาเวลาแน่นอนอาจมีผลอันงดงาม และอาจย้อนกลับลดลง อย่างไรก็ตาม จะรอจนกว่าองค์กรมีปัญหาในการพัฒนาวิสัยทัศน์ และพันธกิจเป็นหวย ที่ระบุลักษณะจัดการหลาย ตาม Drucker เวลาสำคัญต้องถามอย่างจริงจัง "อะไรเราต้องเป็นหรือไม่" และ "อะไรคือธุรกิจของเราคือเมื่อบริษัทได้ประสบความสำเร็จ:
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