This study attempts to test the applicability of relationship marketing concepts within the
self-financed tertiary education (SFTE) industry. Building on the well-established relationship
marketing concepts, a conceptual model is proposed in this study to investigate the casual
relationship between relationship commitment and student loyalty, and the key determinants
of relationship commitment (relationship benefits, relationship termination costs, shared
values, and trust). To achieve the above objectives, an in-depth study was conducted in a
leading SFTE institution in Hong Kong. Structured questionnaires were used to collect data.
Structural equation modeling approach was used to evaluate the explanatory power and casual
links of the model. The results indicate that relationship commitment is a strong driver of
student loyalty. Second, relationship benefits, relationship termination costs, and shared values
are found to have positive influence on relationship commitment. Among these three
determinants, the construct of relationship benefits is found to be the most important factor
affecting relationship commitment. Third, trust is found to have no significant impact on
relationship commitment in SFTE environment. The research findings provide new and useful
insights to the management of SFTE in building relationship with students and resources
allocation. The study discusses the implications of these findings and suggests areas for future
research.
This study attempts to test the applicability of relationship marketing concepts within theself-financed tertiary education (SFTE) industry. Building on the well-established relationshipmarketing concepts, a conceptual model is proposed in this study to investigate the casualrelationship between relationship commitment and student loyalty, and the key determinantsof relationship commitment (relationship benefits, relationship termination costs, sharedvalues, and trust). To achieve the above objectives, an in-depth study was conducted in aleading SFTE institution in Hong Kong. Structured questionnaires were used to collect data.Structural equation modeling approach was used to evaluate the explanatory power and casuallinks of the model. The results indicate that relationship commitment is a strong driver ofstudent loyalty. Second, relationship benefits, relationship termination costs, and shared valuesare found to have positive influence on relationship commitment. Among these threedeterminants, the construct of relationship benefits is found to be the most important factoraffecting relationship commitment. Third, trust is found to have no significant impact onrelationship commitment in SFTE environment. The research findings provide new and usefulinsights to the management of SFTE in building relationship with students and resourcesallocation. The study discusses the implications of these findings and suggests areas for futureresearch.
การแปล กรุณารอสักครู่..