Libraries and information centers of Sri Lanka, in spite of various financial constraints have
been able to build up satisfactory resource collections for the purpose of providing
information to their users. Information demands from the educational, vocational,
professional, socio-economic, cultural and recreational segments of the market are high while
the utilization of the library collections are poor and deteriorating. Information specialists and
some librarians commonly view that the under-utilization has emerged as a consequence of
poor marketing approaches and lack of know-how in the library. Under-utilization can badly
affect the budget and manpower allocation of the library. Librarians should be able to justify
their expenditure and the utility of manpower and the services provided by the library. This
process depends on the level of user satisfaction of the library. The marketing concept helps
the library for this justification. Here the library is required to undertake adequate marketing
techniques and tactics capable enough to forecast user needs and their satisfaction. Specially
marketing mix elements can be adopted in the Library