we have checked current situation from my acquaintance KGL SHA at SHA and found some facts you didn't inform us.
Answer my questions very seriously for us to explain to the shipper.
1. your customs broker is waiting for final decision of customs inspection bureau whether accept(with supplement of documents) or reject(ship-back) today.
why did you say the cargo was already rejected even before decision of your customs?
2. cargo has been already detained by customs so long due to some reason.
why didn't you inform us of the detention of your customs? you just have been said it's normal process of first import shipment.
3. what is the actual reason of cargo being detained?
as you know, the cargo was declared old item at BKK as the export entry Khun Kae informed you before loading,
also you declared old item at SHA the same. however why did your customs detain the cargo?
case 1) did they open container and find any new item or different item?
case 2) did you declare the item wrongly to your customs and did customs find wrong declaration after inspecting actual cargo?
you must be frank enough to make us fully understand because it also could make the shipper understood.
4. official letter about ship-back decision from your customs
if your customs inform ship-back finally during today, please send us the official letter for us to show it to the shipper.
you never have any right of this cargo, all further steps afterward must be step by step followed by the shipper's willingness and decision.
that's why I questioned as above. you must send answer the soonest with full responsibility of this failure.