organization. There are literally different methods for measuring the relative performance of a
particular unit and many of them are involved considering various criteria. In this paper, we
propose 360° feedback system for performance measurement of all employees who work for
municipality of the city of Tabas located in east part of Iran. The proposed model of this paper
also uses hierarchical method to cluster different attributes based on various characteristics and
implements analytical hierarchy process to find the relative importance of all items. The survey
uses five personal characteristics including cognitive, technical, personal and human skills and
for each major item, the proposed model considers various sub-criteria. The results indicate that
technical and cognitive skills are the most important personal characteristics followed by
human and personal characteristics. The results of this survey show that responsibility and
quality of work are the most important employee characteristics.