A valuable addition to the text of the book are Garvin's tables. For example, the table, "Learning Barriers and Facilitators," provides a synoptic check-list for managers wanting to diagnose the learning environment of their organizations, while the table, "A Spectrum of Responses in Leading Discussions," can aid a manager in seeing the results of various techniques for responding to subordinates' comments. This characteristic differentiates Garvin's book from other how-to books, which often spoon-feed readers with simple prescriptions or baffle them with vague generalities. Indeed, his advice, while very applied, is much more than just a series of simple prescriptions.
Garvin discusses at length the strategies a manager can use to generate productive discussions, giving specific guidance on framing issues, soliciting information, probing, drawing connections, and seeking opinions. He expects the intelligent executive to choose the appropriate advice where necessary. "The key to success is mastery of the details, coupled with a command of the levers that shape behavior." Similarly, he stresses that managers must balance providing security and support for their employees while keeping them alert and productive. In describing open communication, Garvin notes: "Senior executives must remember to model personally the desired attitude and tone. The tenor and style of their communications matter a great deal."