Committee must be formed for planning
of a program appropriate (zero defects)
to the organization (Crosby, 1979).
Members of the staff should be selected
for investigation of zero defects
paradigm and its implementation in the
school. It must be understandable for the
manager that zero defects is not
motivation program. Its purpose is
communication of the fact that zero
defects means every body has to do
things right. This must be transmitted to
every member of the team. In particular,
the adhoc group should seek ways to
match the program to the organization's
personality. Improvement comes with