1. Describe what kind of diversity is evident at Australia Post.
3. Describe the innovation that has been made possible by Australia Post staff contributions because of their individual differences. What type of innovation is the “Language Assist” program?
4. What are the benefits to Australia Post from the innovation and the innovative team discussed in this case study?
5. What are some of the factors, internal and external, that have contributed to the Australia Post Team being innovative and remaining innovative?
Age.
Gender.
Race and ethnicity.
Education.
Physical appearance.
Physical ability.
Culture.
Problem-solving ability.
Critical thinking ability.
Team building ability.
Communication ability.
Income.
Music enjoyed.
Type of books read.
TV shows enjoyed.
Experiences when being raised.
Language.
Capability for empathy.
Abiltity to be kind.
Ability to motivate people.
Ability to work with others.
Job description.
Listening ability.
Conflict resolution ability.
Level of self-awareness.