6.97.1. In setups user shall be able to configure grade list (A, B, C, and D).
6.97.2. Criteria to assign grade to a contact is Percentage of on Time Rentals. User shall configure range of percentage of on time rental against each grade.
6.97.3. In addition to user defined grades, two additional grades shall be available in the system A+, O180.
Following is an example of grades and percentage against them to be configured in the