3. People
3.1 Planning, managing and improving human resources (HR) ☑
3.2 Identifying, developing and using HR competencies ☑
3.3 Involving employees with open dialogue and empowerment ☑
4. Partnership and resources
4.1 Developing and implementing key partnership relations ☑
4.2 Developing, implementing citizen/customer partnerships ☑
4.3 Managing finances
4.4 Managing information and knowledge ☑
4.5 Managing technology ☑
4.6 Managing facilities
5. Processes
5.1 Identifying, designing, managing and improving processes ☑
5.2 Developing, delivering citizens/customer-oriented services ☑
5.3 Innovating processes involving citizens/customers