The small group working initially on design of the institute was broadened to include the entire community support staff of twelve. “It was crucial to include the staff. It had to be ‘theirs.’ They needed to have ownership. So we involved them in lots of meetings to discuss and debate the details . . . . As a result, they are committed to doing whatever they need to do to work together. It may get difficult at times, but they come back because they feel part of something really big.”