JOB SUMMARY
A Reservations Manager will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests.
KEY RESPONSIBILITIES
As a Reservations Manager, you will manage a highly effective Hotel Reservations Department. A Reservations Manager handles, professionally and effectively, customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability. Specifically, the Reservations Manager will perform the following tasks to the highest standards:
Work with Sales and Marketing Teams to develop a strategic sales plan
Manage the Reservations Department to meet and exceed budgeted targets
Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
Develop accounts, proactively, and coach the Sales Team to develop accounts successfully
Seek opportunities, actively, to increase revenue
Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
Recruit, select, and train Team Members
QUALIFICATIONS
A Reservations Manager is always working on behalf of the hotel and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: