The following are reasons some hospitality managers have given for
providing little or no training:
1. “It’s too demanding when we get busy, so we overlook it or just cancel it altogether.”
2. “We don’t have anyone here who knows how to train.”
3. “We don’t train new employees; they don’t stick around long enough.”
4. “It’s too expensive to do it right, so we just rely on the ‘shadow system.’”
5. “We can’t afford the downtime; all new employees need to be productive from day
one.”
6. “No one here speaks Spanish well enough to be a trainer.”
7. “We tried that once, but we lost the training manuals, so we just never restarted it.”
8. “Everyone here already knows how we do things.”
9. “I hate it, but when times are lean, training is always the first thing cut from my
budget.”
10. “Our purveyors provide most of our training for us.”