This article develops a theoretical model of the impact of workplace incivility on employees’ occupational and
psychological well-being. In Study 1, the authors tested the model on 1,158 employees, finding that
satisfaction with work and supervisors, as well as mental health, partially mediated effects of personal
incivility on turnover intentions and physical health; this process did not vary by gender. Study 2 crossvalidated
and extended these results on an independent sample of 271 employees, showing negative effects of
workgroup incivility that emerged over and above the impact of personal incivility. In both studies, all results
held while controlling for general job stress. Implications for organizational science and practice are discussed