Strategic initiatives, such as the introduction of multi-skilling, inter-trade flexibility, RCM,
TPM, as well as optimising the redesign of work processes and structures, often fail to deliver
the expected benefits. This arises because appropriate management behaviour and support systems (including pertinent available information and training, performance management
and reward systems) that should be aligned with using these initiatives were not in place when
the change programmes were implemented. Effective deployment of information technology
in support of maintenance operations is increasingly a vital issue [14].