the systems’ problems. All participants appreciate
service provided by information center. Having the
supporting group in the company is useful on helping
Þ x the system problems more immediate. In addition,
internal supporting group is better understanding of
the nature and structure of business of the organization
than the external supporting group such as the
accounting software company. Some participants prefer
to contact the internal supporting group abroad (i.e,
Singapore MIS center) for Þ xing their system problems
rather than contact the accounting software company
in Thailand due to less time and money consumed
for Þ xing the problems.