Dear Mr. Arthur Grundy,
We were very sorry to hear that you were unhappy with the Med Tours. We always try to make all our guests feel welcome and to provide a quality service at all times.
We have spoken to the staff involved and it seems that we were fully booked at the time you booked unfortunately our usual staff was unwell, but has now returned to work. We also take note of the fact that we need to improve our services.
Please find enclosed our new brochure with the correct prices and times for Med Tours. We would like to offer you a program tour for one trip in compensation. Once again, we apologies for any inconvenience and hope you will choose the Med Tours in the future.
Your sincerely,
Med Tours