A customer states, "I'm interested in purchasing a computer for my daughter. She just got a new job and is going to be traveling a lot for work. She told me that she cares most about word processing and spreadsheets, as well as email."
Which of the following statements best indicates that you have been actively listening to your customer?
(A) So you're going to be traveling a lot? Then I'd strongly recommend getting the MacBook Air; you'll find that when you're out on those business trips, the small form factor will provide a huge benefit.
(B) That's exciting that your daughter is going to be starting a new job! With the iMac, she'll have more than enough power to be able to do the word processing, spreadsheets, and email that she requires.
(C) I highly recommend the MacBook Pro with Retina Display. It is small, portable, and powerful, and the Retina Display will make your daughter's photographs look stunningly beautiful. She is going to love it.
(D) It sounds she'll want to have something small and portable, with enough performance to handle documents and email. I'd like to ask a few more questions about your daughter's new job to ensure that I make a great recommendation for you.