The last paragraph of your email is the process that needs to be followed henceforth. All items need to be routed through the Receiving dept.
In the case in question, we will have the Receiving Officer come and inspect the items. Khun Na, please coordinate on this.
In future, the items need to come to Receiving for verification and not the Receiving Officer going to dept for checking.
I hope this is clear moving forward.
Lets close the email trail here. If you have any questions, please call me.