1. Define the various “organizations” and “organizational diversity”.
2. Discuss the various roadblocks to effectively managing a diverse workforce.
3. Identify and describe the “global context” in which the organizations hoped to
achieve
4. Describe the effects of learning, positive reinforcement, negative reinforcement,
and identify the typical problems that most organizations have in accurately
perceiving solutions to problems that occurred.
5. Identify and describe the different kinds of personality and intelligence of both
individuals and groups.
6. Describe how need for achievement, need for affiliation, and need for power relate
to work motivation and performance.
7. Explain the individual and organizational consequences of stress.
8. Define leadership and distinguish between formal and informal leaders.
9. Discuss important aspects of communication that affect the organization or its
units, including networks and the direction of communication flow.
10. Describe the fundamentals of decision making, including the basic steps and the
need to balance ideal and satisfactory decisions.