Creating and maintaining a robust mobile website is important to enable consumersto search, compare and use it as a channel for transactions. Nysveen et al. (2005) show that for the three different brands they surveyed, there were positive effects of mobile channel (SMS/MMS Multi Media Service) usage on brand satisfaction, marketing investments in direct and indirect customer relationships, and traditional channel usage. Their results suggest that SMS (MMS) additions are perceived as complementary (supplementary) to the retailer's traditional channel.