This study is mainly focus on the factors from the Internet and examines those factors
that affect the consumer’s online shopping behaviors. It starts with the current status of
the Internet development, and mentioned the background of marketing as representation and its difference with physical stores which in order to show the
developing history of Internet shopping since the E-commerce become popular. In the
chapter of literature review, there are three main sections have been discussed:
traditional shopping behavior, Internet shopping and online consumer behaviors. Each
section starts with the concept, and followed by other perspectives. The research focus
on the Internet shopping (include the nature of Internet shopping, E-commerce
website, and online security, privacy, trust and trustworthiness) and online consumer
behaviors (include background, shopping motivation and decision making process).
Those factors were looked at, and examined to reveal the influence at online consumer
behaviors. In addition, the previous researches were used to help researchers
understanding more comprehensively. Moreover, the customer’s purchase decision
making process was also examined to identify the potential factors. The information
search is the most important factor that helps the customers find the suitable products
or services for their needs. Therefore, the online retailers have to enhance and improve
the information supporting such as provide much detailed product information and use
internal search engine in order to increase the efficient of information search. For the
evaluation stage, customers more think a lot of the reputation from the E-commerce
website, and the payment security for the purchase stage. At the post-purchase stage,
the factor of after services which is the most concerned about. Overall, the factors from
the Internet that influenced or prevented online consumer behaviors need to be
carefully concerned by the online retailers, who can utilize the appropriate marketing
communications to support the customer’s purchase decision making process and improve their performance