(1) literature review relating both to the regulations in force and similar
experiences in the healthcare sector;
(2) identifying measurement indicators for ENABLERS and RESULTS factors;
(3) definition of the self-assessment procedure for the ENABLERS factors;
(4) definition of the procedure for preparing the “Improvement Plan”; and
(5) execution of the process of self-assessment and performance measurement in a
“dry run” way in a sample organizational unit (department, hospital) in order to
validate the results