Potential indicators of technology capabilities can affect KM
effectiveness through two paths. First, an appropriate technology must be in
place for effective KM. Second, technology can enable the flatter organizational
structures that have been suggested to increase KM effectiveness (Peachey, 2006;
Orlikowski, 2000; Miles et al., 1998). Advanced technological infrastructures in
the form of robust communications networks allow structures that are more
appropriate for effective KM (Holsapple and Joshi, 2001).