a: good evening, sir. how may i help you?
b: my name is peter matrin. my wife and i have a reservation for a double room for tonight.
a: just a moment, sir. i'm afraid i can't find the booking, sir. when did you reserve the room?
B:it was bookes throught my travel agent two months ago.
a: i'm afraid there's no record of a booking and the hotel is completely full. there's a festival on in the town and there are no rooms available anywhere.
b: you mean there's absolutely nowhere to stay? what are we going to do?
a:well, i could try ringing around a few other places, but i don't think there's much hope.
b:look here1 my wife and i have been travelling all day. we're exhausted. o demand to speak to the manager