Duty Manager Khalil has to help a family stranded in the terminal because they missed their flight but can’t afford to buy new tickets; Service Controller Nargis must free a cargo of meat that’s shifted during a flight and is now stuck in the desert heat; and CEO of Dubai Aviation Engineering Projects Suzanne Al Anani is racing to complete the new $3.2 billion Concourse A with a crucial inspection by a member of the emirates royal family just a week away.