21. Time management. Managing your time properly as a customer service representative can ultimately mean the difference between falling behind in minimum calls required and excelling in the position you are holding.
22. Analyze. Analyzing problems as soon as you being to speak with a customer is a way to show your professionalism while also boosting your own ability to solve problems and discover new solutions.
23. Negotiate and persuade. Knowing how to reach mutually acceptable compromises between you and your customer is essential for reaching win-win results.