Product innovation methods and processes are one element in an
organization’s mission to create value for customers. Too often functional
groups within organizations have focused exclusively on the NPD process
in their department as an end in itself rather than taking a broader business
perspective. Interaction with functions such as marketing, warranty,
manufacturing, and senior management offer design teams a more holistic
perspective in the design process. This also ensures that the goals of the
design process form strong relationships with the goals of the organization
as a whole. Taking this broader perspective can encourage design teams to
engage in new core product development, that is, to develop products that
are radically different from what already exists in the organization.
As customer needs change and as markets adapt to a changing
competitive environment, design teams often fail to recognize changes or
disruptions to existing product requirements (Christensen, 1997).
Successful organizations are capable of taking a broader perspective,
recognizing the potential of disruptive technologies and then creating new
products that meet the unforeseen needs of customers.
Product innovation methods and processes are one element in anorganization’s mission to create value for customers. Too often functionalgroups within organizations have focused exclusively on the NPD processin their department as an end in itself rather than taking a broader businessperspective. Interaction with functions such as marketing, warranty,manufacturing, and senior management offer design teams a more holisticperspective in the design process. This also ensures that the goals of thedesign process form strong relationships with the goals of the organizationas a whole. Taking this broader perspective can encourage design teams toengage in new core product development, that is, to develop products thatare radically different from what already exists in the organization.As customer needs change and as markets adapt to a changingcompetitive environment, design teams often fail to recognize changes ordisruptions to existing product requirements (Christensen, 1997).Successful organizations are capable of taking a broader perspective,recognizing the potential of disruptive technologies and then creating newproducts that meet the unforeseen needs of customers.
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