Please ensure that your travel documents are verified at the Document Check Counter and your checked baggage (if any) is dropped at the Baggage Drop Counter before proceeding to the security check point.
Document verification WITHOUT check-in baggage Document verification with check-in baggage
To present documents at Document Check Counter To present documents at Baggage Drop Counter
AirAsia domestic flights Between 2 hours - 45 minutes before departure (other airports)
Between 2 hours - 60 minutes before departure (klia2)
AirAsia international flights & AirAsia X Between 3 hours - 1 hour before departure Please note that you will NOT be able to enter the departure area if;
You do not have the valid travel documents as prescribed in Article 6.5 and Article 6.6 of the AirAsia Terms and Conditions of CarriageYou arrive at the departure gate after the stated check-in timeYour web check-in boarding pass is not endorsed