Addressing issues with Centres of expertise
A recent study by the Corporate Executive Board highlighted a framework to deal with some of these issues:
•It is critical to understand the skills required tomake Centres work. People need to be real experts or they will not be able to
deliver expertise and they will also lack the credibility with the business or the business partners. As well as the skills they need
to be able to build effective relationships across the business and have the self confidence to feel they don’t have to take the
credit. They need to be highly practical as opposed to simply theoretical and have good implementation skills.
•There needs to be a clear talent management process as outlined in our previous report on HR Talent. In particular it is
important to break down potential barriers by rotating HRBPs and CofE experts into each other’s roles so they can understand
the context they each operate in.